New Atlassian University lesson collection available: Transition to Jira Service Management Cloud

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Hello community friends

We’re excited to announce a new Atlassian University lesson collection for experienced Jira Service Management Data Center product users and administrators who are transitioning to Jira Service Management Cloud or considering a Cloud migration in the future: Transition to Jira Service Management Cloud!

This concise, self-paced collection will familiarize you with new templates, a new navigation system, and a redesigned issue view in Jira Service Management Cloud. Additionally, you will discover how to utilize Cloud-specific features, including AI-powered service agents, advanced incident management capabilities, and more.

Here's a sneak peek at what you'll learn once you finish:

Transition to Jira Service Management Cloud as a user

• Start navigating Jira Service Management 

• Work with customers on issues in Jira Service Management 

• Organize your work in Jira Service Management 

Configure company-managed projects and templates

• Choose a project template in Jira 

• Explore issue types, request types, fields, and screens in company-managed projects 

• Configure how fields appear on issues and requests in company-managed projects 

Configure your help center and portal

• Brand your customer portal and help center 

• Use forms to collect specific information for a request type 

Streamline service management with Atlassian Intelligence

• Set up the virtual service agent 

• Accelerate request management using AI 

• Detect and respond to incidents using Atlassian Intelligence 

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We hope this new lesson collection helps you with your current or future migration to Jira Service Management Cloud! We also value your input. After completing the lessons, please take a moment to provide us with your feedback. Your insights are crucial in helping us improve and tailor our offerings to better meet your needs. We would love to hear from you! 

Check out all courses to transition to Atlassian Cloud.

The Jira Service Management team 

[Jimmy Seddon]

That's really cool!  Thanks @Jeremy Cooley!

[Tomislav Tobijas]

I stumbled upon this last week and shared it with my colleagues who are preparing for one DC to Cloud migration. I didn't have time to go through the course but they said it contains some good info and that they'll use it for sure 🙌

[Elena Lurye]

It is great, but none of these links work for me..

[Jeremy Cooley]

Hey @Elena Lurye - thanks for letting me know! It looks like we had an update overnight that caused some of the links to break temporarily. I have updated the link at the top of this page which will take you to the correct landing page where you can see all the courses listed above. Let me know if you have any issues accessing it!