🚀 New Feature Alert: Customizable Landing Pages in the JSM Help Center!

[#1]

I’m excited to announce that we've launched a major new capability to create and curate full-length customizable Landing Pages in your JSM Help Centers and showcase them as smartlinks on the Home Page. This is now generally available in Jira Service Management to all Premium and Enterprise customers! 🚀

The Help Center is the foundation of your service experience, connecting users to answers, requests, and essential resources. Yet, we know that navigating scattered links across multiple portals and projects can be frustrating for both users and admins.

That’s why, after listening to your feedback, we’re excited to introduce this new capability, where as Jira admins / site admins, you get greater flexibility to curate and contextualize help content in full-length customizable pages, making self-service easier than ever for your users.

📄 What are Landing Pages?

These customizable Landing Pages act as subject-specific hubs, enabling admins to group help resources (request forms, knowledge base articles, and external links) belonging to different projects, into cohesiv, interactive, content-rich pages. These pages allow users to seamlessly navigate multi-step processes or discover cross-departmental resources in one centralized location.

To help you get started, I have recorded a Loom, walking you through the feature, explaining how to use it, and discussing its implications for admins and users. You can watch it here:

🛠️ Key Features of Landing Pages:

• Customizable Content: Add rich text, images, videos, and workflows to guide users effectively.

• Cross-Project Resource Curation: Curate resources from different projects or portals (like IT, HR, Facilities and more) into a single unified customizable rich surface.

• Flexible Layouts: Just like the modern Help Center Home Page (hope you did not miss our December update!), on these Landing Pages too you can create modular flexible pages that adapt to your organization’s needs, by hiding or reordering content sections as you see fit.

🌍 Some real world examples in use:

• New Employee Onboarding: Combine IT setup guides, HR checklists, and facilities forms into a single page.

• Remote Work Support: Centralize resources for remote work setup across IT and HR.

• Rewards & Recognition Programs: Showcase HR policies alongside finance-related forms for awards distribution.

🏞️ What this looks like:

🏠 Showcase them on your Help Center’s Home Page!

It’s not just that, you can feature these Landing Pages on the Help Center Home Page to draw your users' attention to these beautiful richly contextual resource-filled pages, and get them to self-serve their most common help needs quickly and effortlessly, without even raising a ticket!

You can also head to the Help Center section inside Settings in Jira Service Management, and follow the instructions mentioned in the documentation page here.

Are you excited about levelling up your Help Center experience with this capability?

We look forward to hearing your thoughts and ideas in the comments below!

[Josh]

@Raafi Mohammed this was an unexpected but greatly appreciated feature release!

I really how you brought over the power of Confluence pages to JSM help centers.

The link search functionality (Request forms, Articles, Portals, etc.) is super powerful!

• Is there any chance that functionality might one day be available in Confluence proper?
  • As an example, when creating user-facing KB articles it'd be great to point to the JSM portal links rather than the Confluence "back-end" links.
• Are you able to add the link search capabilities to the images that are embedded within the landing pages? Currently, clicking on an image and then the link button only allows you to paste a link instead of showing the full dialog that the toolbar provides.

[Yatish Madhav]

Thanks @Raafi Mohammed love the new landing pages - very handy!

One thing I would love to customize a bit further on landing pages is permissions - i.e simply put, having landing pages editable and/or viewable by only certain users or groups.

That would be the cherry on top for this I'd say. :)

Thank you

Yatish

[Aaron Geister]

This is great! 

[__ Jimi Wikman]

Atlassian JSM Portals are unfortunately miles away from the capabilities we need them to have for a modern support function. While these are nice features, what we need are the capabilities of Refined where we can build content sites with CMS so we can build both intranets, public support portals as well as focused customer support, all in one solution.

Many companies build web fronts for this reason because the standard functionality for portals simply is not of enterprise quality.

While landing pages are nice, they lack the capabilities of building site structures with easily managed content that take advantage of both Confluence and JSM data.

The JSM frontend have so much potential, so I hope we see some of that being realised soon. Landing pages is a good first step, especially combined with multiple portals.

Now if we can only get away from the one project = one portal concept so we can mix request types, portal groups and so on, that would be awesome :)

[Brita Moorus]

Thanks for the heads-up on this awesome new feature! 🎉

Customizable landing pages in JSM will definitely help teams tailor their help centers and improve the customer experience. Being able to highlight key info and streamline navigation sounds like a game changer.

Can’t wait to try it out and see how it boosts engagement! Keep the great updates coming! 🙌

[Amol Dongare]

These landing pages will make the help center more informative and user-friendly. 

[Andrés Sabatini]

I'm pretty invested in these types of features that can help the user navigate in a more organic way. Still a big road ahead but this will help

[Hanna Torany]

@Raafi Mohammed Is their any plan to have more modules here?

It is important to have "Card" module that we have in Company hub.

[Carmen Nadeau]

The landing pages are a good start, but they still lack the ability to improve the visual design and, most importantly, to break free from Jira projects (now called spaces) so that we can build a meaningful homepage for the customer rather than for the teams. ITSM is client-centric, while JSM is based on Jira, that is team-centric, which often results in gaps in how information is presented by default in JSM. For this reason, we will need to continue using the Refined add-on, which allows us to do everything I just mentioned.