🎉 Your help center navigation is now customizable!

[Raafi Mohammed]

@Tim Posselwhite Thank you so much for that valuable feedback, Tim! We have been planning updates to the exact experience that you have mentioned - a much better navigation system inside the help center. I would love to learn more about your needs and expectations for this capability as we begin shaping this feature. May I request you to drop me an email at mraafi@atlassian.com? Thank you! 

[Tyler Dobie]

Hi, I still need to know the required size of the banner image so that my Marketing department can supply an appropriate resolution image without doing trial and error. 

How many pixels high by how many pixels wide is it looking for, please? 

[Susan Waldrip]

Hi @Tyler Dobie , per comments on the original post for this new feature, @Raafi Mohammed said, "please try 1920 x 300 and let us know if that helped with the gradient image for the banner." Please post back and let us know whether or not this works for you -- thanks!

[Pratibha Andukuri]

Portal view unable to add fields :

At the moment, I’m unable to add or sort by fields such as Created Date, Last Modified Date, or Priority in the list view — the edit functionality doesn’t support this. The Help Center only displays up to 6 columns, and there doesn’t appear to be a way to configure this from within the JSM project settings.

Is there a way to include additional columns like Created Date, Last Modified Date, and Priority?

Our customers often have hundreds of tickets and currently need to open each one individually to view these key details.

Also, is there a feature that allows exporting or downloading ticket data from the customer portal with these essential fields included?

Any guidance or insights on this would be greatly appreciated.

Thanks,

Pratibh

[Dexia O_Shea]

@Raafi Mohammed Hello, I wanted to flag that I had to manually add the banner, as I needed to present the portal to the client on the same day the changes were rolled out. While I understand the intention behind the update, the current banner doesn’t align with the needs or aesthetic of my project—it actually looked much better prior to its inclusion.  At the moment, I’m not seeing an option to remove it on my end, so I’m assuming this would need to be handled on your side. Could you please advise on how I can remove it, or assist in removing it directly?

[Timbo]

When is the double-nested scroll view being fixed? Please provide an ETA as it has been broken for 2 weeks with no way to revert back to the old style. @Raafi Mohammed I noticed there was no mention of this in your update post, not any other direct acknowledgement that I can see. 

[Céline - Maestrel]

Hi,

When not uploading an image for the banner, it is fine on the homepage, with the search bar. But on project portal, it shows a banner with plain background. How can I remove it, it is honestly weird...

Home is OK:

Individual portal is NOT OK:
The portal should not display any banner background, if there are no images, no text... Is there any additional set up I have omitted??

Thank you.