3rd party Apps that allow the sharing of Dashboards with customer and has links to their ticket

[Dave]

Just a quick question.

JSM.

Q1: Can Dashboards be securely shared with a Customer or is there a 3rd party app that allows this or an App that includes the links to the tickets?

We are using Better PDF Exporter to export our Dashboard and emailing it to the Customer.

When the Customer seen Dashboard and how we could drill down into tickets - they asked for access. - obviously they would only see customer facing Jira notes. 


Many thanks in advance

[Elitsa Velikova _Nemetschek Bulgaria_ · Accepted solution]

Hi @Dave ,

The app my team has created will allow your customers (portal users) with a table report where they can see, search, filter and export all their Jira Service Management tickets, including many additional details (incl. Linked issues, SLAs, custom fields, etc.), with a very simple UI.

It will not allow you to share pre-defined dashboards but it will let them self-serve themselves.

If it sounds helpful, you can have a look at Advanced Portal Reports.

Greetings,

Elitsa

[Dave]

Thank you I'll have a look at that app