APPROVER/ approver groups: unable to add user(s)
Alyssa Hill
Contributor
Hi there, we need to add an 'approver' or 'approver groups' to our workflow.
I first tried the group, but was unable to add any users to the group. Next I tried to add 'approver' singular (custom field), ensuring the request types have the correct field included with no progress.
In the singular example, when I try to add a default user I'm greeted with an error:
As you can see, this user does exist:
Strange enough, when I navigate back to the workflow the original 'approver' field I had selected no longer appears when I click to edit the approval step:
Now only the 'groups' options appears. What am I missing? Any help is greatly appreciated!
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