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Access Macro/Widget results in Knowledge Base/Space

Troy Anderson
Contributor
April 17, 2025

Using https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro/ and https://www.atlassian.com/software/confluence/resources/guides/extend-functionality/confluence-jira#add-confluence-pages-and-whiteboards, I have added an issue list to a new page that is accessible to my customers via the JSM Portal.  However, the macro does not populate with actual issues.  I have tried JQL and a saved Filter with 'Jira Work Items' macro.  This just shows "No results found" in the portal.  And I have tried 'Filter Results' macro (that may be legacy??).  This results in "{"message":"The user does not have the correct application access required for this resource","status-code":403}" in the portal.  I have tested with a Portal-only account and with a Jira Customer account, same results with both.  Is this some kind of permissions issue?

 

 

2025-04-17 18_42_50-Clipboard.png

When editing the page, this appears (working well):

2025-04-17 18_45_56-Clipboard.png

In the Portal, this appears (not working):

2025-04-17 18_41_49-Clipboard.png

1 answer

0 votes
Troy Anderson
Contributor
April 17, 2025

2025-04-17 18_43_36-Clipboard.png  
This is not showing up in the original post.  It is the other macro referenced.

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