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Actual utilization of time to solution task

Tomasz Skarżyński
Tomasz Skarżyński May 5, 2023

Hello,

How to show the actual utilization of time to solution and time to first response in ticket filters? Is it possible to calculate it somehow, because by default the time remaining until the SLA thresholds are exceeded is shown.

Thanks in advance for any hints.

Best Regards,

Tomasz

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