Add multiple participants based on the other custom fields

[Anita Sudan]

Hi all,

I would appreciate your help a lot! I'm browsing different threads elsewhere across the Internet today, but still cannot find an answer :(

Context:

We have a JSM project for recruitment. When a person creates a new vacancy request, they fill 3 fields with People - HR, Direct reporting to, Approver. 

I would like to know how I can copy ALL the values from this fields (3 people) to Shared with (custom Request participants) field in the ticket?

Thanks a lot!

[Jeroen Poismans]

Hi Anita,

I managed to get this to work using automations:

It all comes down to using Smartvalues and as you can see in the screenshot I fill the Request Participants field with the values of 2 customfields:

{{issue.field.customfield_10079}}

Important: In my case the customfield_10079 is a Single userpicker field.

Can you try?

Jeroen

[Anita Sudan]

Hi Jeroen,

Thanks a lot, but unfortunately that didn't work :( Just tried. 

Request participants is still an empty field.

All the fields I try to append there are User picker (single user) type.

In the audit log for automation I see that this automation has been successfully executed, but no changes. 

[Jeroen Poismans]

Hi Anita,

I have elaborated my example to a portal request with 2 user picker fields (only fields on the request), then on create of the request I fire the same rule as in my screenshot. Still works like a charm. 

Does the actor of the rule have the right permissions to edit the field? Is the Request Participants field editable? Because removing the field from edit, did cause the behaviour you are describing.

Jeroen

[Anita Sudan]

Hi Jeroen,

I just tried to edit this field manually and I could.

Could you help me to check whether is Automation for Jira can edit this field (actor of the automation)?

Thanks!