Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Add to past button

Mikel Whipple
Mikel Whipple
Contributor
January 29, 2025

How can we remove the new "add to past" button on the internal note part of comments? This is not something we want to offer technicians to be able to do. 

Answer
Watch
Like Be the first to like this
205 views

2 answers

0 votes
Peter Nixon
Peter Nixon
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
April 17, 2025

Hi Mikel, 

Did you ever get an answer for this? This seems to be turned on for some of our ticket types but not others. So I suspect it is based on Request/Issue type but I can't find a setting for it. 

Reply
0 votes
John Funk
John Funk
Community Champion
January 29, 2025

Hi Mikel - can you share an image of what you are seeing?

View More Comments
Mikel Whipple
Mikel Whipple
Contributor
January 29, 2025

Sure thing. add to past button.jpg

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.