Adding link to issue in automation email

[Dietra Winkfield]

How do I include a link to the ticket in the body of the email sent by an automation rule?

[Adolfo Casari · Accepted solution]

@Dietra Winkfield 

<a href="{{url}}" target="_blank">{{key}}</a>

[Dietra Winkfield]

Thank you, this worked better than what I was looking for. I like how it uses the add-in so that I do not have to leave Outlook when I get the email.

[Victor - Modus Create]

Hi @Dietra Winkfield ,

From what I understood of your request, it seems that you would find an alternative for this using Notification Assistant for Jira Cloud:

- https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

The app allows you to set many different triggers that could help you with the task at hand.

Hope it helps.
Cheers,
Victor | Modus Create

[Joseph Chung Yin]

@Dietra Winkfield -

You can use the smartvalue to achieve it -

<a href="{{issue.URL}}">{{issue.key}}</a>

From the SmartValue reference - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

{{issue.url}}

The URL to access the issue. Also provides the customer portal URL for Jira Service Management requests.

Available properties:

• {{issue.url}} - Returns the URL of the issue.

• {{issue.url.customer}} - Returns the customer portal URL (for Jira Service Management requests)

Hope this helps.

Best, Joseph Chung Yin

[Dietra Winkfield]

That is what I have in there, but it is not returning the issue URL: 

I attached the wrong image, use this one:

[Nicolas Grossi]

@Dietra Winkfield You might take a look at this link: https://community.atlassian.com/t5/Jira-questions/How-to-add-an-external-hyperlink-to-an-automation-email-that-is/qaq-p/1484353