Additional window for status changes

[SAI ABHIRAM CHUNDURU]

Hello,

I am working on building a workflow for the JIRA cloud and am able to build one , associate with the project and use the statuses in the workflow as needed . But the problem here is while changing the statuses from one to other for the support ticket / request raised by the customers, the status directly gets changed from one to other. 

Instead I would need an intermediate window that comes into picture when I try to change the status . say for ex I put a ticket to a closed state , I should be having a window with options in it  like closing reason , resolution / fix applied , resolved by level 1 or level 2 . How do I do that? Where do I need to start configuring that according to my need ? Please advise .

[Peter DeWitt · Accepted solution]

@SAI ABHIRAM CHUNDURU , When editing the workflow,

1. Click on the transition between the two statuses and select edit to edit the transition. 
2. Select the screen you want to display from the screen drop-down.

You can use an existing or create a new screen with the field you need.

gl -pjd

[SAI ABHIRAM CHUNDURU]

Thank you so much @Peter DeWitt  . Got to know a new one . It helped!! 

[SAI ABHIRAM CHUNDURU]

Just would like to know one more here please  @Peter DeWitt  . By using this screen assigning / window for a transition , can the status "Assigned" be a dynamic thing where it shows/suggests the users that are in the project so that only after selecting the user as an assignee , the state can be changed from something else to "Assigned"? Is there any such customer field where it produces the users in the project for a selection . Please advise.

[Peter DeWitt]

@SAI ABHIRAM CHUNDURU , The easiest way for you to do this will be with a validator. If you select the transition again when editing the workflow, you will see a link on the right for validator. Click into that menu and select add Validator. Use the Field Required Validator and select the Assignee field as the field to validate against. 

[SAI ABHIRAM CHUNDURU]

Thank you @Peter DeWitt  . This worked.