Affected Services: How to retire old services?

[Juul Weijers]

Hey everyone, 

I'm looking for a "Best Practise" of sorts for the Affected Services. More specifically, how to effectively retire a service while maintaining the data in tickets.

A little background: We are an IT provider for local government. As such, we deliver services like User Accounts and Workspaces, but also support several critical government solutions and applications that are specific for our citizens. 

The use case: We are currently using the Affected Services to record/track the solutions we provide to our local governments. Some of these solutions are being phased out, or are end-of-life. We would like to 'retire' these Services, but we are also obliged to keep the data in tickets for audit purposes. Simply "deleting" the Service is not desirable.

Is there a best practise for retiring 'old' Services, while maintaining reportability on this service, and making sure the old Service is no longer selectable by one of our Service Desk Agents?

Any help would be appreciated!