Agent created tickets for hidden request types

How can my agents create tickets for request types that are hidden from the portal?

1 answer

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Hi!

1. Go to the project settings

2. Go to the Request Types

3. Go to Hidden from portal

4. Choose your hidden request - "Edit fields"

On right top side you have "View this request form" - click this, and now you have link to this request, which you can send to your agent.

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I don't have step 4. I can click on the request to open it in an edit view, but do not have "View this request form" on right top side

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CLOUD

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Product Admin