Appending Applications to an Employee Asset via Automation

[Fabio Cerullo]

 Environment

• Jira Service Management Cloud (Premium)

• Native Assets (formerly Insight) enabled

What I’m Trying to Do

When a sub-task with two Assets fields: Employee (customfield_10661) and Applications (customfield_10629) is transitioned to Done, automatically append that Application to the Employee’s Applications attribute in our Assets schema. I don't want to overwrite the existing data in the Applications field.

What I’ve Tried

Jira Automation + AQL Lookup Objects
• Trigger: Issue transitioned to Done (sub-task)
• Lookup Objects (Assets) action with AQL:

objectType = Employees AND Key = "{{issue.customfield_10661.key}}"

• Branch: attempted both “For each: {{lookupObjects}}” and “Branch: Related work items,” but neither scoped correctly to the CMDB object (errors like “No work items found so the rule didn’t run” or “CMDB object not found”).
• Edit object attributes action failed because the branch wasn’t recognized as an Assets object branch.

Screenshot

What’s the correct way to branch and then Edit object attributes inside a Jira Automation rule using lookupObjects that will not overwrite existing data, but instead append it?

Thanks,

Fabio

[Bill Sheboy]

Hi @Fabio Cerullo 

Without seeing the details of your create variable action, edit action, and the audit log details, are you trying to follow the guidance in this knowledgebase article:

https://support.atlassian.com/jira/kb/how-to-append-objects-to-an-assets-object-attribute-using-automation/

Kind regards,
Bill