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Are Restricted Request Types Not Available In Assist?

Steve Fitzgerald
Contributor
November 6, 2024

In reading https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-restrictions-on-request-types/ it appears that restricted request types are not available in Assist for users who have been given access. Is that correct? 

1 answer

0 votes
Mikael Sandberg
Community Champion
November 6, 2024

Correct, Assist or the Virtual agent cannot determine permissions based on the user in Slack/Teams.

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