As an admin, how would grant someone access to make public canned responses?

[Rosetta Hayes]

As an admin, how would grant someone access to make public canned responses?

[Mikael Sandberg]

Hi @Rosetta Hayes,

Welcome to Atlassian Community!

If you are asking about who can create canned response templates, you need to be project admin in order to do that. 

If you are asking who can reply to the customer with a canned response then the answer would be that anyone that is an agent in the project can do that, as long as they also have a JSM license. 

[Rosetta Hayes]

Hi Mikael,

Appreciate the response.

Thanks,

Rosetta