Assets Fields are Blank When Exporting Filter Search

[Josh Jordan]

Hello All!

We have a handful of Assets objects that appear when doing an Advanced Issue Search, but when we export to anything other than a CSV they appear blank.  When exporting the CSV, we get the object ID, which is a VERY long string that normal users do not understand. Does anyone know a way around this? 

Thanks!

JJ

[Fernando Eugênio da Silva · Accepted solution]

@Josh Jordan 

Today is not possible get a different information for exporting CSV for Assets value. There is a ticket to be considered as a new feature for this opened in Atlassian. You can see here: https://jira.atlassian.com/browse/JSDCLOUD-10056

Theres a workaround for get the correct information, but needs to use REST API call.

[Josh Jordan]

Thanks @Fernando Eugênio da Silva  I will look into the REST API call for now. 

[adrian.wicki]

I look forward, that this will go also into EXCEL exporting.

[Fernando Eugênio da Silva]

@Josh Jordan , @adrian.wicki , 

Just pointing out a workaround here that may you want to use:

You can do the following:

For each attribute you want to capture from your object, create a text field in the format (Read Only).

Then create an automation that will copy the attribute value from that object to that field.

The smartvalue to indicate attributes of an Assets field is as follows: {{issue.customfield_XXXX.AttributeName}}

So instead of exporting the Assets field, you can export this field (read only) to where the automation sent the values.

[Andre Felipe Rodrigues Lopes]

@Fernando Eugênio da Silva 
Thanks for the solution, you helped a lot here with this solution.