Assigning Asset to User

[Myles Boyd]

Strange problem.

Using JSM Premium with Assets.

I have a user, who has permission for JSM as a customer and is in Atlassian Guard, with product access.

However, she has never logged in.

When I try to assign an asset to her (using a custom User field), it can't find her.

I have had this before, and had to sign in as the user to make them appear. But I don't want to have to keep doing this/

Is there any way I can get the User field to include all customers, not just those who have signed in?

[Marc - Devoteam · Accepted solution]

Hi @Myles Boyd 

No unfortunate a user needs to be logged in once to be used within the system.

If not the user is only invited, but not active yet.

[Myles Boyd]

Thank you Marc;

that breaks on my onboarding process for assigning a laptop to a new user !