Associate a customer to an organization

[Mohammed Arafat Naidoo]

Hi every, 

I want my team to be able to associate a specific user who logs a call to a specific organization, example as follows: 

Person X belongs to organization X in Jira 

Person Y belongs to organization Y in Jira. 

If person X logs a call into Jira, they should only be able to be tied back to Organization X and the same with person Y to only be tied back to organization Y. 

At the moment, when a call is logged automatically or if you manually create a call, you can select Person X and Organization Y which is starting to cause some admin confusion in our support team. I know that you are able to add customers to organizations under the " customers'' tab however , this still allows you to log calls for any user and place them under any organization. 

Thank you in advance. 

[Dan Breyen · Accepted solution]

Hi @Mohammed Arafat Naidoo , I took a look at Atlassian's Jira site (jira.atlassian.com) and found this ticket: JSDCLOUD-8306 

Feel free to vote for and watch it for updates.

[Mohammed Arafat Naidoo]

Thanks.