Atlassian Assist in Slack does not natively capture the user who initiated the request in a way that JSM automation can directly use for auto-assignment. However, a workaround is to extract the requester’s details from the ticket fields. You can set up an automation rule in JSM that triggers when a new ticket is created via Slack and assigns it based on the Reporter or Requestor field.
If the agent initiating Assist is the same as the ticket reporter, use the Edit issue action to auto-assign them. If Assist doesn't capture the agent as the reporter, you may need to leverage a webhook or a custom API script to extract the Slack user and map them to the corresponding Jira user. Another option is using Jira’s Smart Values to extract metadata from Slack-based requests and conditionally assign tickets.
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