Auto change status after 2 days

[Jennifer Bader]

Need to create a manual trigger rule where the status will be changed to Resolved if there are no updates/comments for 2 days after the rule is triggered.

I started 2 variations but need some advice. 

[Dan Breyen]

Hi @Jennifer Bader check out the Automation Template Library.  When you go look at the Automations, there should be a "Template" tab.  In the Templates, down in the "Information Technology (IT)" section there is an Automation called "Resolve work items due to inactivity".  I used that as a start and tweaked it to match my criteria.  

Take a look at that as a place to start.

Hope that Helps.

[Jennifer Bader]

Thank you! I can work off of that if I can't get the manual trigger to work.

[Jennifer Bader]

[Joseph Chung Yin]

@Jennifer Bader -

Here is a condition that you can try -

{{issue.updated}} is less than {{now.minusDays(2)}}

It should work - try it out while writing into the audit log using Log action action/

I also agreed with @Dan Breyen suggestion.

Hope this helps.

Best, Joseph Chung Yin

[Ryan M]

So your examples will not trigger later. They are triggering now, and there is nothing to trigger that re-evaluation later on you are looking for, so what you want to happen has a bit of a fundamental flaw in that the technology doesn't operate that way. It has no way of being activated, then "waiting" or counting up and checking again.

Question: are these standard Jira projects (formerly known as jira software and jira work management), or are they in Jira Service Management (JSM)? JSM has some more tools that might work a little more elegantly for following up on items, but there are still options in regular Jira - we may just need to set up a daily scheduled automation to check things. 

Also, if you have more information on what is driving the need for this automation, that might help as well. 

[Jennifer Bader]

Thanks, @Ryan M

This will be for JSM. If I use the TriggerTime could it could that as the start and then wait 2 days?

This would be used for cases where a user reports an issue to IT but does not respond to follow-up questions, and IT would want to manually click the trigger automation to close the ticket after 2 days.