Whenever a customer sends an email, an issue is created in project A, which is good (and how i set it to be). However, the customer is also created and assigned to project B, C, D (all projects, globaly). How can I turn this off so that the customer is only created on one specific project, and not visable in customer list for other projects?
Is the automation rule, which adds the customer, restricted to project A or does it run globally?
I have activated the automation through system settings --> incoming email --> Mail handlers , and also Through project settings --> Customer Permissions. This means that it runs globally i guess.
But i cannot figure out how to restrict the customer to only be created in one single project (the same project as the issue is created).
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If it is a JSM project, you should have configured https://yoursite.atlassian.net/jira/servicedesk/projects/ISMT/settings/email and not the Jira mail handler.
Default the mail address will be <projectkey>@yoursite.atlassian.net, but you can connect your own mailbox. There you can also select which request type should be used.
See also: https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/
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