Auto-transition High and Highest Priority Tickets to In Progress During Business Hours
George Bliss
Contributor
My automation didn't work properly. Can anybody assist and see what is going wrong? Details below. Thanks in advance!
Ticket raised
We had a ticket raised on Sunday 20th October at 14:41 (BST) and it was a 'High' priority. The expectation is that it should NOT have transitioned to 'In Progress' but it did? If tickets that are either 'Highest' or 'High' and are raised Mon-Fri between 9am-5pm then we want it to automatically change the status to 'In Progress'. If not between this date/time, we don't want anything to happen.
Automation
1 answer
Esteban Diaz
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