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Auto update status when specific comment added

Raymart Cruz
Raymart Cruz
Contributor
October 18, 2022

Hi All,

 

Is it possible to have an automation in which, when a specific comment/reply to a customer is added, the status will change from Waiting for Support to Resolved?

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John Funk
John Funk
Community Champion
October 18, 2022

Hi Raymart,

It probably is, depending on what you are trying to read out of the comments. Can you provide an exact example? 

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Raymart Cruz
Raymart Cruz
Contributor
October 18, 2022

@John Funk 

 

Sample:

If this comment were added it must update from Waiting for Support to Resolved.

 

 

Hello {{issue.reporter.firstname}},

 

You have been assigned a license. Please allow 10 minutes for this to take effect.

 

Best,

IT

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