Automatically Link Asset to Ticket

[Daniel Marsh]

I'm using the AssetIT app with service desk (currently testing)
Is it possible to automatically pick a linked device when a ticket is created?

[Joseph Chung Yin]

@Daniel Marsh -

I am assuming that AssetIT is a third party app, then you need to contact the app vendor to seek for technical support for issue integration process with JSM.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.