Automatically reflects work management spent time into Service Management spent time.

[ks.hyeon]

When an external request comes in to Jira Service Management, it is operated by connecting this request to the project created in Jira Work management. At this time, if the job spent time is updated on the project, how do I set the Rule in Automation so that this update spent time is automatically reflected as the job spent time in the request of Service Management?

[Nic Brough -Adaptavist- · Accepted solution]

The only way to do this would be to duplicate the work-logs.  This would make a nonsense of your time-tracking if you do global reporting, because you'd be double-counting any developer's logs when they worked on issues that arise from help desk calls.

I would recommend doing this in your reporting, not in the tracking system.

[ks.hyeon]

That part was a bit worrisome.
Thanks for the guide.