Automation Rules

[Tori Krueger]

Are automation rules necessary for notification purposes if we already have configured notifications.  Can we disable/delete existing automation rules without issue?  

Thanks

[Mikael Sandberg]

Yes, you can disable/delete existing automation rules if you want. Automation is normally used the automate things like if the customer/assignee replies, change the status on the request to the corresponding status. Or to set the assignee based on round-robin, etc.