Automation for Jira sending - do not send email notifications to Agents

[Meytal BM]

Hi, it seems when one of the automation rules is triggered and does what it intends to, it also sends an email to the Agent.

How do I stop it from sending email messages to Agents about the Resolution change?

Also attaching the notification scheme.

thanks!

[Joseph Hani]

Hello @Meytal BM 

Are you talking about Automation for Cloud? 

If it's not the case, this is a basic solution to let anyone have control over email notifications: 

- Click in the top right on your name --> Personal setting and below you can find a way to manage personnal notifications : 

[Meytal BM]

yes, this is for Cloud.

I want to remove specific notification for the Agents. For some reason, they keep getting this email when Automation for Jira Cloud changes the resolution to Done. I dont want them to get this email. So it is not for me specifically, but for them and for specific project and rule.