Automation rule for SLA

[Nikita Simanenkov]

Hi guys,

I would like to ask for help with creating an automation rule. 

When issue is created

If field "reporter" is person A,B or C

SLA1 will be finished

I managed to find everything, but how to make action to stop SLA1.

Thank you for your help. 

[Zoryana Bohutska _SaaSJet_ · Accepted solution]

Hi @Nikita Simanenkov 

I don't know how to resolve this request using automation, but you can try another solution - SLA Time and Report. 

This add-on allows you to set any issue field as start and stop for SLA timer. For example for your request, you can choose for what reporter SLA Timer should finish. 

This application was created by my team, so if you have any questions - let me know.

[Nikita Simanenkov]

@Zoryana Bohutska _SaaSJet_ perfect, I will try it and let you know on result. Thank you.