Automation rule set for assignment group to receive email when ticket assinged is not working

[Brijesh Pathak]

Team,

I have one automation rule which has condition for mutiple assignment group to send email to respective group email address when ticket is assinged to their group.

I have added a new group condition it and it's not sending email out to respective group when ticket is assisnged

Attaching the details of how rule is setup and audit log of ticket which says email is delivered but users are not getting email (it's distribution lists for all groups). have checked my email security filters as well and it's not even showing any email their. not sure where it's going.

Appreciate your help.

Regards

Brijes

[Kamil Blicharski]

I suggest adding before sending the email Automationactions-Re-fetchissuedata