Need an automation rule that changes the priority field as we get close to a specific date for our "Start Date".
If we are less than 7 days from the start date , change priority to Highest. And so on.
How can I achieve this? Will I need more than an automation rule to have the issue's Start date and Created date addressed daily to then have the priority automatically changed?
Any direction is appreciated.
This is my starting point, this only accomplishes what I want when the ticket is initially created though.
Nevermind, figured this out by scheduling an automation rule. :)
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