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Automation that allows you to retrieve the manager of a ticket, these are objects in asset (user) to

Adrien Riccardo February 4, 2025

 

I'd like to know how to retrieve information with smartvalue, i have tried this 

 

 

 

 

{{object. Jira User}} and {{object.Name}}. 

Yet logs make me a success, I don't understand

2 answers

0 votes
Luka Mack
Contributor
February 6, 2025

Hello @Adrien Riccardo

Could you please explain your request in more detail?
Is there an asset field on the ticket through which you want to retrieve an object from Assets?
Could you send screenshots?

Best regards,

Luka

0 votes
Aaron Pavez _ServiceRocket_
Community Champion
February 4, 2025

Hi @Adrien Riccardo 

Here are the smart values for assets:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/

More about smart values

https://confluence.atlassian.com/jirakb/workaround-for-using-smart-value-functions-with-assets-data-in-automations-1283495268.html

Have you added the log action to check what value you are getting?

Do that and check if the smart value used is bringing the value you need.

regards

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