Automation to populate work item fields from an asset

[John Williams]

I am creating an asset schema for standard changes and I have a drop down custom field which allows the user to select the required standard change on a form.

What I am trying to do is create an automation rule that when the ticket is created it populates fields such as Implementation Plan and Backout Plan from the asset so the user doesn't need to type it in and it stays the same everytime.

[Marc - Devoteam]

Hi @John Williams 

Whenever you ask for help with an Automation Rule it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.), 

2. images that show your complete rule. : Check

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.

[John Williams]

Its a company-managed project

Not sure what that means sorry. I created a custom field which links to a schema called "Standard Change" this is where I want the user to select the standard change from the list and when they click submit it populates the field on the form 'Implementation Plan' from the asset rather than having to fill it out each time.

The issue is its not updating the work item field but the audit log is sayings that is it successful. I fairly new to Jira and only recently start with automation rules so it is likely wrong.

Latest Audit Log...

[Marc - Devoteam]

HI @John Williams 

It's probably due to the type in the smart value.

try: {{lookupObjects.Implementation Plan}}

[John Williams]

Hoping you mean this, but it's still not populating the form.

[Marc - Devoteam]

How is your assets setup. as it's is simple.

The lookup provides an object ket, in this case SC-7, is the attribute Implementation Plan on this object?