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Automation to transition status when user comments on completed issue

Jason Donati
Contributor
September 22, 2021

Hi Community,
Created an automation to transition a Completed Incident to Work In Progress when a comment is added by the issue reporter.  That works happily.
What I've since come across is that if that issue reporter is myself AND the issue is assigned to me, I can't complete it.  Automation transitions the issue.
I would have thought with the criteria below (Specifically, Initiator is NOT issue assignee) that the automation wouldn't change status?

Am i doing something incorrect here?

Jira Automation issue.png

1 answer

0 votes
Fabian Lim
Community Champion
October 5, 2021

Hi @Jason Donati

Based on the Match statement it looks ok.  Try using the jql condition instead with the currentuser() function.

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