Automation when add a comment

[Rodriguez, Jhon Ronald]

How can i set the automation when i want to auto transition from Open to Work in progress. when an i assignee comment.

[Joseph Chung Yin · Accepted solution]

@Rodriguez, Jhon Ronald -

Can you clarify what do you mean by "assignee comment"?  Are you referring a simple comment add?  

In general, YES.  You can create a rule where the triggering event will be "Issue commented" then perform an action of "Transition issue".

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Rodriguez, Jhon Ronald]

sorry. i mean, when an assignee comment a specific word. like "escalated"
then the transition or status will be Escalated.
can you show me automaton. it works for legacy automation but not in new automation

[Joseph Chung Yin]

You can utilize the smart value function to conduct your text string via regex.  

Take a look further for more information - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/

Full documentation in regards to smart values (a very powerful component supplementing Automation for Jira) - https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/

Full documentation on Automation for Jira - https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Here is a very simple automation rule for your reference -

In this automation rule -

1) The triggering event is focus on Issue Commented.  

2) Conditions are it checks for specific issue type + the current issue's WF status (It is because not all the WFs have the "Escalated" status as a valid status for transition.  In addition to the aforementioned conditions, it checks for comment containing a specific "keyword" using the Compare value condition using smart value.  In my example, I check for issue type is [System] Service Request + Status is "Waiting for support" + Comment contains "Hello".

3) Final action is Issue Transition to "Escalated" status.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.