Automation with Assets

[Johan Smith Villamizar Tabares]

Is it possible to create an automation that identifies a date stored in a specific field (due date) of a schema tree and from that date send an email notification?

[Johan Smith Villamizar Tabares · Accepted solution]

https://community.atlassian.com/forums/Jira-Service-Management/Re-Re-Automation-with-Assets/qaq-p/2998810/comment-id/204821#M204821

[Carla Ann Rowland]

yes, if you have the correct permissions for the Asset tables:  try this resource: https://confluence.atlassian.com/servicemanagementserver/configuring-assets-automation-rules-1044784502.html

[Johan Smith Villamizar Tabares]

So I see this is for Jira Service Management Data Center, when checking in JSM Cloud I don't have the automation option when going to the configuration of an object schema

[Jérôme ALPHONSINE]

Hi,

Have you got a return about this question ? 

Thanks for your return.

[Johan Smith Villamizar Tabares]

Hi.

The first step is to create a rule or automation with a "Global" scope. 

In my case, the trigger is set to "Scheduled" so it runs at regular intervals.

After that element, you need to add an action called "Search Object", selecting the schema where the search will be executed.

In the Query, you can use an AQL query, which you can obtain directly from the assets by applying a basic filter and then switching to the Advanced AQL tab.

Then, use an "if block" condition to check if at least one object was found, and proceed with whatever actions are required.

I hope this is helpful.