Automation

[admin]

Hello, I would like to ask, how could queues be automated even more, eg create worklogs? Thank you for any answer.

[Alex Koxaras -Relational-]

Hi @admin and welcome,

What exactly did you had in mind? You can automate a lot of stuff in Jira, but you have to give us a bit more to help you :)

[admin]

I’m sorry, I mean when someone writes under the ticket in the comment e.g “done” automatically the ticket fits into “completed” thank you very much!

[Alex Koxaras -Relational-]

Why you want to do that?

I mean if you are an agent, you can transition yourself the issue to the Done column. If you are talking about a customer, then you can reveal to him this transition, and he/she can mark the ticket as done (thus triggering the transition to done). You can also set an automation rule, that if the customer do not respond in e.g. 3 days, then resolve the ticket.

However, yes you can do that: