Batched Emails - How do I put the Satisfcation Survey at the top?

[Paul Madison]

We are using batched/bundle emails.  When a service desk ticket closes the customer gets an email with resolution details and the customer satisfaction survey,

Is there a way to make the satisfaction survey be at the top so that it is more likely the customer will see it and click on it?

[Laurens Coppens · Accepted solution]

Hi Paul,

I'm afraid that this is not possible.

There is an open issue for this: https://jira.atlassian.com/browse/JSDSERVER-4592

Regards,

Laurens