I'd love a best practices recommendations for the types of groups and project roles that should be used when rolling out JSD for Enterprise Service Management.
We will have one JSD Project for IT and a hand full of other projects for other enterprise service providers: Facilities, Purchasing, HR, etc.
Is there any value in creating Groups as follows: "ITS Agents", "HR Agents", etc?
Or would we just have a single Group for "Agents" (including agents for all projects) and then use Project Roles to grant agent permissions to the right individuals? Can automated provisioning set Project Role attributes?
