Bidirectional flow between jira service project and software project

[Muhammad Arslan]

I automated my Jira service project so that when I create an issue, it is also created in the software project (both issue forms have a due date field). Now, I want automation such that if I change the due date in the issue that is automatically created(in software project), it will also change in the original issue that was created in service management.

[Christian]

Hello @Muhammad Arslan 

For this, I assume when you are creating the second issue, there is some type of link between the issues like "Clones" or "Relates". This will be key to making this due-date synchronization working.

To do it, create an automation in the Software project that triggers on the due-date field value changing. Then, create a "For Each" branch and select "Linked Issues", and specify the link type between the two issues. Then in the loop set the Due date to match the trigger issue. If you create this in both the Service project and the Software project, it will have a bidirectional flow.

Let me know if that works for you or if you have any other questions.

Christian