Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Block creation of a duplicate ticket

Aldona Akkermans
Aldona Akkermans April 16, 2025
This is our current process. Outlook forwards an email to Jira and Jira creates a ticket. Sometimes we receive emails with an already existing summary, and this triggers a duplicate ticket, which we don't want. Is there a way via automation (or another one) that in case an email is forwarded to Jira with an already existing summary Jira blocks its creation? 
Answer
Watch
Like Melanie Stevens likes this
35 views

1 answer

0 votes
Marc - Devoteam
Marc - Devoteam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
April 17, 2025

Hi @Aldona Akkermans  

No there is no option ootb to prevent this.

You could look at 3rd party app, based on email handling, like Email this Issue.

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.