Block creation of a duplicate ticket

[Aldona Akkermans]

This is our current process. Outlook forwards an email to Jira and Jira creates a ticket. Sometimes we receive emails with an already existing summary, and this triggers a duplicate ticket, which we don't want. Is there a way via automation (or another one) that in case an email is forwarded to Jira with an already existing summary Jira blocks its creation? 

[Marc - Devoteam]

Hi @Aldona Akkermans  

No there is no option ootb to prevent this.

You could look at 3rd party app, based on email handling, like Email this Issue.