Build URL to prepopulate field on JSM portal form

[Sandhya Muthukumar]

I am trying to build a URL that prepopulates fields on a JSM form.

I have a select list field and a custom asset field that I want to populate using the following format:

<jiraBaseURL>/servicedesk/customer/portal/<id>/create/<formid>?customfield_xxxxx=<value>&customfield_yyyy=<key>

In this format, customfield_xxxxx represents the select list field. Although it works when I provide the option ID instead of the actual value, validation fails for the issue, resulting in an error requiring the field to be filled even when there is a value prepopulated in the field.

Additionally, customfield_yyyy=<key> is the asset field, and <key> represents the object key. However, this does not populate any values in the field.

Please suggest a way to prepopulate the custom fields using a URL in the JSM portal form

[Florian Bonniec]

Hi @Sandhya Muthukumar 

Does this article help you ?

https://community.atlassian.com/t5/Jira-Service-Management-articles/Pre-populate-Fields-from-URL/ba-p/1997476

Regards

[Sandhya Muthukumar]

Thank you @Florian Bonniec 

I did go over the link but the link do not have the answer I was looking for.

[Florian Bonniec]

Base on the documentation Asset is not supported.

https://confluence.atlassian.com/servicemanagementserver/setting-up-request-types-939926357.html#Settinguprequesttypes-URLsSetupURLswithauto-populatedrequestfields

If you have script runner you could try to get the url content and force the field to be populated.

import com.atlassian.jira.component.ComponentAccessor

def url = request.getHeader("referer")
def url_params = url.substring(url.indexOf("?") + 1)
def string_params = url_params.tokenize('&')*.tokenize('=').collectEntries()
string_params.each{ k,v ->
if(getFieldById(k.toString()) != ''){
getFieldById(k.toString())?.setFormValue(v.toString())
}
}

You will probably have to create a function to get the proper content to set instead v.toString()

Regards

[Sandhya Muthukumar]

I will try to run the script on the environment. 

What does 'k' and 'v' refer to in the script?

Thank you.

[Florian Bonniec]

k is the field id ex customfield_XXXXX

v is the value set in the url customfield_XXXXX=YYYY