¿Cómo se puede filtrar por los agentes (Usuario asignado) en los reportes de JSM?

[Juan Portero]

En Jira service management en el Proyecto en la sección del panel izquierdo en CONOCIMIENTO -> Informes -> personalizados cómo se puede filtrar por los agentes designados al proyecto.

Como por ejemplo utilizando un droplist para seleccionar al agente del que necesito la información.

[Andy Heinzer · Accepted solution]

Hi Juan,

If I understand correctly, you are wanting to be able to filter a JSM report by the agents assigned to that project.  There is not a drop-down filtering for users of those custom reports in JSM, however when you create a new custom report, there is the option for you to filter the series data by a JQL query.

That JQL filter could be used to restrict the issues to those of users in a specific group.  For example, one way to do this would be to use a Filter By query such as

assignee in membersof("jira-servicedesk-users")

This JQL query will only return issues when the assignee is a member of that specific group name.  I understand this is not exactly what you are looking for here, but this could be one way get close to the information I think you are looking for here.

Does this help?  I am interested to learn more about what information you are looking for here to see if we can perhaps offer a better solution here.

Andy

[Juan Portero]

Thanks