CSAT Privacy

[DaQuawna Dunnican]

Hello,

Is there a way to ensure CSAT is not visible by all users? We want to protect agent performance indicators from general view. 

[Melo]

Hi @DaQuawna Dunnican. Welcome to the community!

As far as I can remember, only admins, agents, and the customer providing the feedback would have access to it.  

Here is more information about the out-of-the-box CSAT: https://confluence.atlassian.com/servicemanagementserver/collecting-customer-satisfaction-csat-feedback-939926566.html

I hope it helps.

Cheers,

Melo 

[Alonzo Kennedy]

Hello @Melo  Do you happen to kown if there is a way to block agents from seeing them?