CSAT Survey Response Increase

[Andy Fraser _contractor_]

Does anyone have any advice on improving the response rate for the CSAT survey? Our current response rate is 7% but I've been tasked to raise it to at least 50%! 

Is it possible to send reminders for example?

Happy to consider 3rd party solutions.

[Marc - Devoteam]

HI @Andy Fraser _contractor_ 

Not ootb.

You could create an automation, see this article: https://confluence.atlassian.com/automationkb/how-to-send-csat-link-to-customer-using-custom-notification-via-automation-when-default-request-resolved-customer-notification-disabled-in-jira-service-management-cloud-1086405958.html 

Or you need to see if marketplace CSAT apps are able to provide your goal.

But still you're depended on your audience, if they don't provide feedback your response rate won't go up.