Call end date

[Suporte Vitara]

Good morning, my project has two completion statuses. I would like to know on what date it was changed to finished, could someone help me?

Context: The status of the ticket changes to "Resolved", and after 48 hours, it automatically changes to "Closed"

How do I filter the date the statuses were changed to "Resolved"?

[Mohamed Benziane · Accepted solution]

Hi,

You can do it by using a rule in automation to get the date when the issue go to the resolved status and fill a customfield with this value.

Or use the api rest and look at the history of the issue to get the date.

[Suporte Vitara]

Could you show me what the automation would look like? With an example image?

[Mohamed Benziane]

You can try this