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Can I change orange colour SLA display from 30 mins to breach to 2 hours to breach

arti.b.patil
arti.b.patil May 7, 2024

hello
i am working on JSM DC 5.15 version.
as per our requirement, we need to change Orange/Amber colour incidiation.

Currently system take less than 30 minutes left for the SLA to breach. and change SLA in Orange / Amber colour. I want to change it to - less than 2 hours left for SLA breach.

Please help

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Sebastian Krzewiński
Sebastian Krzewiński
Community Champion
May 7, 2024

Hi @arti.b.patil 

 

I'm afraid but this is not possible now. You can watch and vote for that feature - https://jira.atlassian.com/browse/JSDSERVER-4535

 

Regards,

Seba

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