Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Can I create Request Type groups within a group?

Devyani Rajan August 31, 2020

I'd like to create multiple levels of options to get to the request type.

Can I create a group of request types within a group , instead of directly reaching the target "request types" after clicking the first layer of "Group" ??

1 answer

1 vote
Trevan Householder_Isos-Tech-Consulting_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 31, 2020

@Devyani Rajan There's only one level of groups, natively, in Jira Service Desk.  If you were on JSD Server or DC you could use Refined for JSD to make the portal look however you want.

For example, here's a Jira Service Desk portal we just created for a client:

RefinedJSDPortal.png

 

Unfortunately, I know of no way to do what you're asking for in cloud.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events