Can I customize the name of the ticket in Jira Service Management?

[中込 晴菜]

Hi.

I want to customize the name of the ticket in Jira Service Management.

Is it possible?

If someone knows, please tell me. 

Thanks.

[Alex Koxaras _Relational_ · Accepted solution]

Hi @中込 晴菜 

Yes you can change the request type name:

• Go to project > project settings
• Locate and click request types
• Find your request type and click it
• Edit the name and hit save

[Alex Koxaras _Relational_]

If you are working on Team Managed Projects, check out this documentation https://support.atlassian.com/jira-service-management-cloud/docs/set-up-request-types-in-team-managed-projects/

[中込 晴菜]

Thanks for your help!

[Alex Koxaras _Relational_]

@中込 晴菜 If my answer was helpful, kindly mark it as accepted in order to help others. Thank you!