Can I link other document repositories to the knowledgebase

[David Hopkins]

We are currently preparing a knowledgebase in our company intranet application which is Interact.

Can I link query this location from Jira in anyway so that we are using this 3rd party repository as the knowledgebase?

[Angélica Luz]

Hello @David Hopkins,

Welcome to the Atlassian Community!

When it comes to the Knowledge base on Jira Service Management, it’s only possible to link Confluence spaces.

There is a feature request suggesting improvements for that and I saw that you already added a comment and our product manager Joe answered:

• Provide 3rd Party Data Sources for Jira Service Desk Cloud Knowledge Base

Please, click on vote and also watch the ticket above to receive updates from our product teams.

For now, as a workaround, you can add the link to SharePoint on the announcements of the help center and on each portal (project), so customers can easily find the link.

• Add announcements to your help center or portal

Kind regards,
Angélica